Help & support
Questions about signing in, your Library, a purchase or a refund? Most answers are below. If yours isn’t, email hello@pilatesbusinessclub.com and we’ll reply within two business days.
Contact us
Email hello@pilatesbusinessclub.com, or reply to any email we’ve sent you. Please write from the email address you use for your Library (or the one you bought with), so we can find your account.
Signing in and your Library
There’s no password. Enter your email on the sign-in page and we’ll send a link and a 6-digit code. The link works once, for an hour.
No email? Check your spam or promotions folder, and make sure it’s the address you signed up or bought with. You can ask for a new code after a minute.
Your Library has everything you own: read each guide online, work through the exercises (your answers save as you go) and download the PDF.
Bought with a different email from the one you sign in with? Email us and we’ll move it to the right account.
Downloads
Download any guide you own from your Library, as often as you like.
Each module’s PDF carries your email address along the bottom of the page. It’s licensed for your own use: please don’t share it.
Everything also works in your browser, including on your phone.
Payments and receipts
Checkout is run by Link, Stripe’s secure checkout. Your receipt comes from Link by email, and your card statement shows LINK.COM followed by our name.
Prices are in US dollars; checkout can show your local currency. Sales tax or VAT, where it applies, is added at checkout based on your address.
Each purchase is a one-off payment. There are no subscriptions.
A question about a charge? Link’s support team can help at support.link.com, or email us.
Refunds
If a purchase isn’t right for you, you can ask for a refund within 14 days. Reply to your purchase email or write to us from the email you bought with, and tell us what you bought.
Refunds go back to your original payment method. Your bank may take 5–10 business days to show it.
A refund removes what you bought from your Library. Anything you wrote in its exercises is kept, in case you come back.
One refund per customer. We may decline requests that look like misuse, such as refunding a bundle after downloading every guide in it.
Connect your AI assistant
With any Business System module, you can connect Claude or ChatGPT to your Library so it can work from your answers. How to connect has the steps, and you can disconnect from your Library at any time.
Your data
Our Privacy Policy explains what we keep and why. To get a copy of your data or delete your account, email us from the address on your account.